Tonia Brown, VP of Compliance at First Credit Services, gives you the top 5 compliance requirements in the latest episode of the Contact Center KPI Podcast!

If you don’t have 20 minutes to listen or watch, here is a sneak peek at those requirements:

1. You need a knowledgeable compliance person in-house

2. A Compliance Management System (CMS) 

3. Executive leadership and oversight

4. Documented policies and procedures in your CMS

5. Internal audit process