Filter By
We know adopting new tech, especially AI, can be daunting. That’s why we asked Jessica Lockhart, Business Intelligence Director at Jeff Coat Law Firm, to break down her process for getting teams to buy into new tech. What she covers in this jam-packed 20 minutes: How to get leadership and ethics teams on board early…
Scott Hamilton, CEO of ARM Tech Advisors, joins us on The KPI podcast for the first episode of season 3! And we’re talking fatal flaws in tech solutions. But first, you have to address the people and process aspects of the business. Some great advice from Scott: 1) The way companies dive into voice analytics…
Jon Ellsworth, Chief Revenue Officer at ApexCX and over 25 years of experience in the call center space, joined us on the latest episode of the Contact Center KPI podcast. And we dove head first into AI with a new KPI called AI First Resolution. Here are two things you’ll learn from this episode: 1)…